Messaging Terms of Service

1. Types of Messages

When you contact us or otherwise choose to communicate with us, we may send responses and service-related messages concerning:

• Our salon services, treatments, stylists, and pricing.
• Appointment availability, scheduling, confirmations, changes, and cancellations.
• Your questions, requests, and customer-service inquiries.
• Information related to a service or appointment you have requested.

Starting a customer-service conversation allows us to respond to that inquiry. It does not, by itself, enroll you in recurring promotional text messages.

2. Promotional Messages and Consent

We send promotional text messages only where permitted by applicable law and, when required, after obtaining your separate consent. Consent to receive promotional messages is not a condition of purchasing salon services. We do not use a customer inquiry through Google messaging as consent to send recurring marketing SMS.

3. Message Frequency

Message frequency varies based on your inquiries, appointments, and the services you request. We do not send recurring marketing messages through a customer-service conversation unless you separately opt in to a promotional messaging program.

4. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan. FS Cut & Color is not responsible for charges imposed by your wireless carrier.

5. Opt-Out and Help

For SMS messages, you may opt out of a messaging program at any time by replying STOP, where supported. For assistance, reply HELP, where supported, or contact us using the details below. Opt-out keywords may not function in every messaging channel, including some in-app or Google messaging conversations; in those channels, you can stop participating or contact us to request that we stop messaging you.

6. Privacy

We use information you provide through messaging to respond to your inquiry, assist with appointments, provide customer service, and carry out related business operations. We do not sell or rent your personal information. Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver messages, solely to provide those services.

For more information, please review our Privacy Policy.

7. Availability and Delivery

Message delivery and availability may depend on Google, your messaging provider, your mobile carrier, your device, and network conditions. We cannot guarantee uninterrupted delivery or an immediate response. For urgent appointment matters, please call the salon directly.

8. Contact Information

Salonova LLC, doing business as FS Cut & Color
4180 S Lake Forest Dr, McKinney, TX 75070
Phone: (214) 548-5082
Website: fscutandcolormckinney.com

9. Changes to These Terms

We may update these Messaging Terms of Service from time to time. Updates will be posted on this page with a revised effective date. The terms in effect when you communicate with us will apply to that communication, subject to applicable law.